Frequently Asked Questions
Everything you need to know about your LEMAIRE experience.
What is the standard shipping timeframe for international orders?
We ship worldwide via premium couriers. Orders are typically processed within 2 business days, with international delivery taking between 3 to 7 business days depending on your location and customs processing.
How can I return an item that doesn't fit?
We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition, unworn and unwashed, with all tags attached. Please use our online portal to initiate your return request.
Where are LEMAIRE products manufactured?
LEMAIRE collections are designed in our Paris studio. We prioritize high-quality craftsmanship and long-standing partnerships with specialized workshops located primarily in Europe and Morocco.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.
How should I care for my LEMAIRE garments?
To preserve the longevity of our natural fabrics, we recommend following the specific care instructions on the internal label of each garment. Most of our structured pieces require professional dry cleaning.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only accommodate modifications or cancellations within one hour of order placement. Please contact our customer service team immediately for assistance.